On a daily basis, your customer probably faces many pressing managed infrastructure services needs. Regardless of the size or scope of their operations, it can seem like everything is at risk for them in the face of a cyber landscape that is constantly shifting and growing more complex – and dangerous.
How can Quest Technology Management help?
How can our lineup be used to address your most critical tech oversight and professional IT service needs, especially with the heightened concerns that arise from bad actors, increasingly sophisticated cyber risk, and the problems that inherently come with juggling these worries?
The answer, quite simply, is what we call “The Quest Way.”
For those unfamiliar, “The Quest Way” is based on more than 30 years of experience in the field. It’s about helping you – and your critical customers– to realize all their IT-related objectives. It involves working seamlessly with their personnel, systems, strategy, and operations, rolling out custom IT professional services and more – all to gain everything that your customer’s company needs.
And that assistance comes in many different ways.
Embracing Opportunity vs. Scarcity
At its core, Quest is a company dedicated to helping you resolve your customer’s managed infrastructure service challenges, no matter how dangerous the security implications. We constantly strive to assist them in unique ways, with IT professional services that are as distinctive and widespread as those same customers.
The Quest philosophy centers around the concept of: How can we help, and who can we help?
Every day, Quest encounters partners and customers with unique professional IT services needs and strict cybersecurity standards. That’s where we step in. Of course, not everyone has the same service needs, and we understand if you don’t think Quest can be a useful cybersecurity resource for your customer. You’ll never see us wasting your time, their time, or ours.
The Quest Way is to never force the use of its IT professional services to solve your customers’ cybersecurity issues. Our way is to recognize and embrace any opportunities that should help with their needs, be they cybersecurity or another type of managed infrastructure or security service. We focus only on those with a distinct demand, and hope that need will create a desire.
Listening to Our Partner’s Customer Base
As we said, Quest Technology Management’s goal is to consider and answer a very simple question: “How can we help?”®
With our extensive lineup of custom IT professional services, the strategy is to examine our partner’s customer base. We let THEM tell US about their cybersecurity need, by proxy, not the other way around. And whether their plan is for managed cloud-based services, cyber defense, disaster recovery, or any number of other professional IT services that we can provide, we feel we can offer the coverage that is needed.
Our aim is never to sell – or force – our extensive, security focused managed infrastructure services portfolio on allies’ clients, whether we feel that they could benefit or not. Instead, The Quest Way is to listen and assist, helping you to better understand your customers’ “pain points” and uncover their needs.
And, if you so desire, we offer many of the professional IT services, solutions, and support to address all their extensive demands, cybersecurity or otherwise.
Remaining in Touch
Since its founding more than 30 years ago, Quest Technology Management has seen a lot of changes in the professional IT services industry. With that said, the company also had a brief window in which many of the technologies in play saw limited change – a notable contrast from today’s ever-evolving cybersecurity sector!
At the time, Quest would focus its blueprint for marketing and tech-support on a three-year cycle. The needs for IT professional services appeared to be poised to stay the same for the long haul. That, of course, was then. Today, new technology lifecycles seem to arise every six months!
As the window for new cybersecurity tech development narrows seemingly by the minute, Quest continues to roll with the changes. It constantly deals with new technology development in critical areas such as cybersecurity; its managed infrastructure service options continue to evolve based on the needs we’re hearing about, as well as those we think seem so critical for the future.
That’s why maintaining an open line of communication with you regarding your end user is such a critical component of The Quest Way. Whether they’re talking about up-to-date developments in hardware, software, or professional IT services – and whether focused on security or another crucial area – Quest believes that it’s up to the task of giving you what your customer needs most.
We find that the best way to accommodate is with our ears open, listening for the emerging issues that are directly affecting their organization. By hearing about your customers, we can better learn about their problems and come up with appropriate solutions together, thus making our lineup of managed infrastructure services the best option for cybersecurity and more.
Having the Courage to Say, “I Don’t Know”
Sometimes, it’s okay to be unsure. In many cases, people who don’t quite know an answer will still speculate, filling in the proverbial blanks with some answer – any answer – regardless of if that solution is the right one for their organization. In many cases, it isn’t.
Even worse, these guesses and conjectures might be perceived as correct, even when they are not.
For The Quest Way, we try to eschew the conventional idea that there always must be an answer. Keeping that open-mindedness can be crucial in trying to meet your customer priorities for cybersecurity and other types of professional IT services.
Focusing on Offering Flexibility
Let’s face it, the rules of business have changed. To ride that transitionary wave requires a degree of flexibility and adaptability. Unfortunately, this has become a requirement for the success – and, frequently, survival – of your customer’s organization.
Flexibility is also a key tenet of The Quest Way. We aim to be flexible in our outlook and our actions. Quest’s focus on flexibility manifests in several different ways. For starters, our portfolio of professional IT and managed infrastructure services is designed to support hardware, software, and security service updates, seamlessly and effectively, with minimal hassle on the part of the customer end user.
This frequently requires sourcing from the top manufacturers, as well as adaptable contracts that are custom fitted for the customer”s needs. More than anything else, it comes back to an active philosophy of being flexible, even when it is not the most convenient option.
Delivering a Bottom Line that Caters to Need
Here at Quest Technology Management, we try to provide top-notch products and unparalleled IT professional services for our partners to deploy. The problem with that is so many competitors do the same thing. What sets The Quest Way apart from the directives of so many other companies is that we always try to implement the best options for what you need, whether we’re focusing on your customer’s critical cybersecurity, disaster recovery, or managed infrastructure services.
As time has taught us, The Quest Way will only continue to make strides toward this over time.
Curious how Quest Technology Management can help fulfill your business customer needs? Visit www.questsys.com to learn more.
Thank you for trusting us to help with your cybersecurity needs.
Contact us any time—we’re always happy to help.
Adam
