Quest Partner FAQ
Below are our most frequent questions and answers about our partner program.
- Submit Opportunity Registration Here
- Upon receipt of your registration, Quest will confirm the registration and reach out to coordinate an internal call for background and mutual qualification and subsequently assign technical presales resources to connect with the customer for additional support, follow-up and next steps.
- Contact your Quest Partner or Channel Manager or email
- Visit Quest website or our partner page.
Avant, Bridgepointe, Intelisys, Telarus
Yes. Quest coordinates onsite support nationally and internationally across all skill sets.
Participation in RFP or RFQ efforts is opportunity dependent and rare. Please review with your partner support team for details or extenuating circumstances.
- Quest supports customers of all sizes from SMB to Enterprise. Quest has historically found success in the mid-market space of between 250 to 1,500 employees within all market segments including healthcare, financial services, manufacturing, technology, services, and public sector among others. We’ve found this market segment has a significant need in securing qualified IT help, has money to engage for these services, and wants to work with a true vendor agnostic partner versus simply a vendor.
- Many of our largest customers have come from accounts that were experiencing an event or pain in which our ability to engage quickly opened the door to significant and long-term relationships spanning decades – whether remote, or on-site most anywhere in the world, Quest was there to help in time of need.
- Among our top engagement points, include Technical On-Call Support retainer (ability to open tickets 24X7), Umbrella Support Services (support for a customer’s technology platforms in their current state, and Security Incident Response first responder (engaged within 1-hour notice)
Quest Partner program was established May 2010
Quest pays commissions to Partner designated TSD on the 20th of the month following receipt of payment from the customer as a percentage predicated on the service category.
- Managed Services – % of the monthly contract amount for the life of the contract, including contract extensions and change requests
- Professional Services – % of the invoiced amount, including change requests
- Technology Products – Software, Hardware and Licensing are paid off the gross profit as a one-time or recurring transaction
- Physical Infrastructure and Cabling – % of project revenue